News

Coronavirus – Our Policy

17Mar

To All our Owners’ Guests, Customers and Friends we are open for business as usual, and just want to let you know that we have taken extra measures to protect yours and our safety at this time.    We will continue to maintain our high standards of cleanliness.  The safety of our Owners’, Guests and Customers is paramount.

As you are aware of the guidelines, if you have been in contact  with someone who has the Virus, or you are feeling unwell please do adhere to the NHS guidelines and don’t travel.

We would like to ask owners to phone the office to order gas to enable us to take the payment over the telephone.  Owners please use your gate cards when entering the Park after 8.00pm.

If you wish to contact Reception please either phone  01768486363 or email info@hillcroftpark.co.uk wherever possible.   This is a fast moving situation which we are monitoring very closely and will alter in line with government guidelines.

Please see below our policy regarding Coronovirus.

We don’t want to worry or scare you , but as valued guests at a time of heightened global concern, we want to ensure we bring you the latest information and support for everyone’s health and wellbeing.  This is inline with general good hygiene and is what we do every day.  It will help give you the holiday you deserve.

To Avoid catching or spreading coronavirus, we ask that you:

DO

  • Wash your hands with soap and water often – do this for at least 20 seconds
  • Always wash your hands when you have been outside
  • Use hand sanitiser gel  if soap and water are not available
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze.
  • Put used tissues in the bin straight away and wash your hands afterwards

DO NOT

  • Avoid touching your eyes, nose or mouth.

If you are experiencing cough, fever or shortness of breath or develop these symptoms during your stay please visit NHS online for further information.

Do not go to a hospital, pharmacy or doctor’s surgery.  Please also avoid coming into the main Reception area, but please let Reception know and we will help you where ever possible.

See https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response for further official guidance

The Saucy Sausage Van

25Feb

The Saucy Sausage Van will be here on the following dates in August

 

Mondays – 9.00 am – 11.00 am and 6.00 pm – 8.00 pm

Tuesdays – 9.00 am – 11.00 am

Wednesdays – 6.00 pm – 8.00 pm

Thursdays – 9.00 am – 11.00 am and 6.00 pm – 8.00 pm

Fridays –  9.00 am – 11.00 am and 6.00 pm – 8.00 pm

Saturday – 9.00 am – 11.00 am

Sunday – 9.00 am – 11.00 am and 6.00 pm – 8.00 pm

 

Extended Season for Tourers, Motorhomes and Pods

27Nov

We are pleased to be able to offer you a new extended season for our

Tourers, Motorhomes and Pods.

The season will now run from 1st March to 6th January each year.

We look forward to welcoming returning and new customers to the park.

Please note that the Doggie Shower and the Outside Sinks will be closed each year from the 1st November to 6th January due

to the inclement weather.  Thank You

 

POPULAR ULLSWATER HOLIDAY PARK LOOKS FORWARD TO 2019 FOLLOWING A PRIZE-PACKED 2018

14Feb

POPULAR ULLSWATER HOLIDAY PARK LOOKS FORWARD TO 2019

FOLLOWING A PRIZE-PACKED 2018

 

Lakeland Holiday Park, Hillcroft Park, situated above the pretty village of Pooley Bridge, is looking forward to a busy 2019 following a year full of accolades in 2018.

Owners John and Jill Heath describe the last 12 months as ‘a whirlwind’. This time last year, they were busy putting the finishing touches to their new facilities building – a truly beautiful shower block that must be one of the most impressive in the UK when it comes to campers bathing facilities.  Many of the fixtures and fittings would not be amiss in a luxury bathroom at home! Not content with high quality showers, basins, taps and tiles – campers can also enjoy panoramic Lakeland scenes thoughtfully installed within the facilities themselves as well as a custom made Lakeland soundscape of dawn chorus, sheep and of course, water.

 

For families who prefer a little more privacy, there are two private bathrooms that can be hired for the duration of guests’ stay that include generous bath and walk in showers. The Hillcroft Park team also created a spacious indoor games rooms so if the Lakeland weather isn’t playing ball, guests have somewhere to retreat to for family fun.

 

In April Hillcroft Park hosted possibly one of the most unusual and uplifting VIP launches around as actor and honorary Hillcroft family member, Johnny Vegas officially opened the new facilities building!  Hillcroft Park became Johnny’s Lakeland ‘Home from Home’ for six weeks in 2017 during filming for the BBC series ‘Home from Home’ which aired last year on BBC1. Over 100 people attended the event eager to meet the star – and of course see the new facilities.

The accolades continued to flood in: In the Summer, the Hillcroft team once again retained the Cumbria Tourism ‘Quality Cumbria Superior’ Award for the holiday park while

the facilities building received a “Special Distinction Award” in the 2018 David Bellamy Conservation Award Scheme (DBCAS) and won a Platinum Award for Loo of the Year 2018. The holiday park itself received a 5-star grading in the highly-respected Visit England inspection. With the Autumn came a hat trick with The Hoseasons Platinum Award for “Exceptional Quality and Outstanding Customer Service” for the third year running. And finally, the Hillcroft Park team saw out 2018 by winning the overall “Loo of the Year for Holiday Parks in England” in December.

Owner Jill Heath commented:

It’s been an incredible year. We knew that the new facilities building was going to be better than average, but it really has turned out brilliantly – even if I do say so myself! We’ve had such positive feedback from our guests and the industry recognition has just been overwhelming. We’re looking forward to welcoming both new and returning guests in 2019 – 2018 is going to be quite a year to beat!”

 

Hillcroft Park is open from March to November for camping, glamping and touring while the holiday homes are open March to January and two self catering cottages are open year round. The park is located just above the Ullswater Valley village of Pooley Bridge, a 10 minute drive from the M6 (J40). For further information or to book, visit www.hillcroftpark.co.uk

HILLCROFT PARK WINS PRESTIGOUS 2018 AWARD FOR ITS WASHROOMS

08Dec

We are delighted to have won the Platinum Loo of the Year Award in the 2018 search to find the ‘best away from home’ washrooms in the UK.

Our entry was in the Holiday Park Sector.

The Loo of the Year Awards and Associated Washroom Cleaner of the Year Awards for cleaning staff have been identifying the best washrooms in Britain since 1987 and are recognised as standard setters for all those who provide ‘away from home’ facilities for staff, customers and visitors.

Every entry received an unannounced visit from a Loo of the Year Awards Inspector and was assessed against 101 judging criteria – including signage and décor, fixtures and fittings and overall standards of cleanliness and management.   Every washroom receives a grading ranging from Bronze to Platinum and the Gold and Platinum winners are shortlisted for one or more of several National Awards covering England, Scotland, Wales, Northern Ireland and the Irish Republic.

The 2018 Loo of the Year Awards were sponsored by Clos-o-Mat , Dolphin Dispensers, and Dyson Airblade Wash + Dry.

Thousands of toilets were judged this year, across the sixty one separate entry categories of the completion, with many first time entries from establishments joining the increasing number of providers who submit their washroom facilities for an annual, independent assessment.

 

We’re delighted to announce that, in line with the latest government guidelines, we will partially reopen on 12 April.

At that time we can welcome you to our self-catering accommodation, touring pitches and new for 2021, our gorgeous glamping pods! Please note our shower block will not re-open at that time.

If you have a booking BEFORE 12 April, we have tried to contact you either by phone or email – or both. Please do get in touch at your convenience to rearrange your stay.

We really can’t wait to see you all back here in just a few short weeks. In the meantime, stay safe and stay home.

The Hillcroft Park team