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How we’re being Covid-compliant – all you need to know

27Jun

The news we have all been waiting for has been announced, whilst everyone is very excited and happy, we have to make the safety of all our staff and guests a top priority and to prevent the spread of Covid-19.

We are introducing a number of new safety measures and slightly different check in to enable guests and staff to feel safe while here at Hillcroft Park.

  • We have had protective screens installed in Reception.
  • We are only allowing 2 people in the Reception at any one time.
  • Please stand at safe distance and we will get to you as quickly as we can.

Hillcroft Hire Accommodation

  • We will be emailing prior to arrival our guest registration form, hot tub form (if applicable) and a site plan, which we would ask the guest registration form and if applicable the Hot Tub Form be filled in and returned to us prior to arrival to reduce the time spent in Reception.
  • On arrival please check in at Reception, only 1 member of each family, and maximum of 2 guests will be allowed in Reception at any one time.
  • The keys will be left in the accommodation for you.
  • We have been advised that we have to remove the Welcome Folders from the Hillcroft Holiday Accommodations. This is now available to view on the website.
  • The accommodations will be fogged and then cleaned thoroughly before and after each guest.
  • All keys are disinfected before and after use.
  • On day of departure please could you strip all the beds – duvet covers and pillow cases and place in one of the red laundry bags (which you will find under the sink) and the towels in the other one.   Please leave the dressing gowns (Hot Tub Accommodation only) and we will collect these.
  • You will also have spare white bags, please could you put the tea towel, oven gloves and dish cloth in a white bag. Then please tie and leave on the kitchen floor.
  • Please also open all the windows
  • Please remove all rubbish from your accommodation and take to the Refuse areas on the park.
  • Please also put crockery, cutlery etc in the dishwasher and set off.
  • All staff have been issued with the necessary PPE

Glamping

  • The check in time has changed to 1.30pm and check out is 10.30 am.
  • The Glamping Pods will be fogged between each guest and then thoroughly cleaned.
  • We are asking Guests to please leave the doors and windows open as they leave. Please check in at Reception.
  • Please drop the pod key in the key drop off box outside Reception on departure.
  • Please tie all rubbish up and take and place in the large dustbins provided in the refuse areas.

Tourers/Motorhomes and Campervans

  • Returning guests please go straight to your pitch and then telephone the office to let us know that you are here.
  • New guests to Hillcroft Park please check in at Reception.
  • To reduce numbers using the shower and toilet facilities can we please ask if you have your own facilities in your Tourer/Motorhome that you use them. Many Thanks.

 

Camping
Please check in at Reception.
For check in times other than the Pods please check your booking confirmation.

Toilets and Shower Block

  • The toilets and showers will be cleaned more often throughout the day.
  • Children under 11 are to be accompanied by an Adult. A maximum of 2 children per adult.
  • There are Hand sanitisers outside the Toilet blocks we ask that you use these regularly.
  • Face Masks should be used wherever possible in the facilities buildings.
  • Sinks in the ladies and gents are to be used for hand washing only using the hand dryers.
  • There will be no paper towels available.
  • No brushing of teeth in the sinks. Please do this at your tent/glamping pod/caravan/motorhome using water and a beaker then dispose of the water safely.
  • Please minimise the amount of time you spend in the Toilets and Showers.
  • Please note the old toilet/shower block will be closed. The washing up area will remain in use.

Wash Up Area

  • Only 1 person per family allowed in the wash up area at any one time.
  • We will not have any communal freezers available.
  • Please DO NOT put any antibacterial/make-up or any type of wipes down the toilets.

We understand that these are very difficult times and we appreciate your co-operation to help minimise the spread of the virus.

Cumbria Life Home and Garden Show 2020

13Jan

Friday 13 – Sunday 15 March 2020
Friday & Saturday 9am – 5pm | Sunday 9am – 4pm

Cumbria is well known for its Arts and Crafts heritage, beautiful houses and gardens, as well as designers and makers with a national reputation. The Cumbria Life Home & Garden Show at Rheged brings together an exciting and complementary range of exhibitors showcasing the very best in design, craftsmanship and innovation from across the North, carefully curated by Interior Designer, Maureen Whitemore, of Whitemore & Thwaytes Interiors and Garden Designer Liz Newport, of Buzy Lizzie Garden Design.

The show has established itself as the finest Northern Home & Garden event of the year. With stands from over 100 inspirational exhibitors across five exhibition halls, the show is complemented by a programme of 14 talks and demonstrations as below from leading experts, all included in your ticket.

Find out more

Ullswater House

16Dec

NEW FOR 2020: Open all year

Located right in the heart of Pooley Bridge, Ullswater House offers self-catering for up to 14. Perfect for larger family groups, it’s a light, welcoming space literally a stone’s throw from three pubs, award-winning 1863 Restaurant and Rooms, popular Granny Dowbekin’s Tearoom, Chestnut House (the Gin Shop!) and Pooley Bridge Village Stores and Secret Garden.

The accommodation comprises:

First floor:

  • 2 double en-suite bedrooms,
  • 1 twin en-suite bedroom and
  • 1 family en-suite bedroom (superking, single and pull out single bed).

Ground Floor:

  • 1 superking en-suite (which can be made in to two singles)
  • 1 double with family bathroom adjacent.

Spacious lounge, off the kitchen and separate dining room. Wifi.  Garden area with furniture, ample parking in the grounds for several cars.

With Private Hot Tub to rear of property  – robes are provided for adults only.

Cots and high chairs are available to hire.

POPULAR ULLSWATER HOLIDAY PARK LOOKS FORWARD TO 2019 FOLLOWING A PRIZE-PACKED 2018

14Feb

POPULAR ULLSWATER HOLIDAY PARK LOOKS FORWARD TO 2019

FOLLOWING A PRIZE-PACKED 2018

 

Lakeland Holiday Park, Hillcroft Park, situated above the pretty village of Pooley Bridge, is looking forward to a busy 2019 following a year full of accolades in 2018.

Owners John and Jill Heath describe the last 12 months as ‘a whirlwind’. This time last year, they were busy putting the finishing touches to their new facilities building – a truly beautiful shower block that must be one of the most impressive in the UK when it comes to campers bathing facilities.  Many of the fixtures and fittings would not be amiss in a luxury bathroom at home! Not content with high quality showers, basins, taps and tiles – campers can also enjoy panoramic Lakeland scenes thoughtfully installed within the facilities themselves as well as a custom made Lakeland soundscape of dawn chorus, sheep and of course, water.

 

For families who prefer a little more privacy, there are two private bathrooms that can be hired for the duration of guests’ stay that include generous bath and walk in showers. The Hillcroft Park team also created a spacious indoor games rooms so if the Lakeland weather isn’t playing ball, guests have somewhere to retreat to for family fun.

 

In April Hillcroft Park hosted possibly one of the most unusual and uplifting VIP launches around as actor and honorary Hillcroft family member, Johnny Vegas officially opened the new facilities building!  Hillcroft Park became Johnny’s Lakeland ‘Home from Home’ for six weeks in 2017 during filming for the BBC series ‘Home from Home’ which aired last year on BBC1. Over 100 people attended the event eager to meet the star – and of course see the new facilities.

The accolades continued to flood in: In the Summer, the Hillcroft team once again retained the Cumbria Tourism ‘Quality Cumbria Superior’ Award for the holiday park while

the facilities building received a “Special Distinction Award” in the 2018 David Bellamy Conservation Award Scheme (DBCAS) and won a Platinum Award for Loo of the Year 2018. The holiday park itself received a 5-star grading in the highly-respected Visit England inspection. With the Autumn came a hat trick with The Hoseasons Platinum Award for “Exceptional Quality and Outstanding Customer Service” for the third year running. And finally, the Hillcroft Park team saw out 2018 by winning the overall “Loo of the Year for Holiday Parks in England” in December.

Owner Jill Heath commented:

It’s been an incredible year. We knew that the new facilities building was going to be better than average, but it really has turned out brilliantly – even if I do say so myself! We’ve had such positive feedback from our guests and the industry recognition has just been overwhelming. We’re looking forward to welcoming both new and returning guests in 2019 – 2018 is going to be quite a year to beat!”

 

Hillcroft Park is open from March to November for camping, glamping and touring while the holiday homes are open March to January and two self catering cottages are open year round. The park is located just above the Ullswater Valley village of Pooley Bridge, a 10 minute drive from the M6 (J40). For further information or to book, visit www.hillcroftpark.co.uk

Peter Rabbit: Mischief & Mayhem Exhibition

12Apr

Until Sunday 3 June

Bunnies will be bouncing all over our Gallery, as Cumbria’s most famous literary character Peter Rabbit jumps right off the page in this interactive exhibition about Beatrix Potter’s first creation.

This exhibition tells the story of the creation of Peter Rabbit and includes original artworks and manuscripts which are rarely exhibited. It also reveals a fresh insight into the innovative way Beatrix Potter developed Peter Rabbit toys and games.

Children can play like Peter in an interactive learning area. Activities include a giant board game, playing shop, and performing scenes from the Tales. Will your little bunnies help Mrs. Tiggy-Winkle hang out the washing, or aid Mr. McGregor planting carrots in his garden?

The New Shower Block

04Apr

New for 2018
Location – Ullswater

On Wednesday 4 April 2018, the much-loved comedian, Johnny Vegas returned to Hillcroft Park to open an impressive, new facilities block.   Hillcroft Park became Johnny’s Lakeland ‘Home from Home’ for six weeks in 2017 during filming for the BBC series ‘Home from Home’ which will air soon on BBC1.

Johnny opened the brand new facilities building including a shower block that must be one of the most impressive in the UK when it comes to camping bathing facilities.  Many of the fixtures and fittings would not be amiss in a luxury bathroom at home!  Not content with high quality showers, basins, taps and tiles – campers will also be able to enjoy panoramic Lakeland scenes thoughtfully installed within the facilities themselves as well as a custom made Lakeland soundscape of dawn chorus, sheep and of course, water.

For families who prefer a little more privacy, we also have two private bathrooms that can be hired for the duration of guests’ stay that include generous bath and walk in showers.

Enjoy!

Portland Lodge

02Oct

Open 1 March to 6 January
Location: Ullswater
Sleeps: 4

Luxury is the word that springs to mind for the Portland.  A two-bedroom lodge that has contemporary furnishings, its open plan layout  is spacious but cosy.  The lounge has freestanding sofas, with dining area and freestanding dining table and chairs and dresser unit.  The kitchen is unique with a double-width larder unit, cooker, dishwasher, washing machine, fridge freezer and microwave.

The master bedroom has a King Size bed and a mirrored dressing area and en-suite shower room. The twin bedroom has single beds and there is a family bathroom with bath and overhead shower.

Double outlook doors open onto the decking area with patio furniture to sit and enjoy the surroundings.